Refund Policy
At Plant It Digital, we are committed to delivering high-quality services designed to grow your business. Your satisfaction is crucial to us, and we aim to ensure a positive experience with every project.
Refund Eligibility
Refunds may be requested under the following circumstances:
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Service Cancellation:
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If you cancel before work begins on a project, a full refund may be issued.
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For cancellations after the project has started, refunds may be prorated based on the work completed.
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Dissatisfaction with Services:
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If you are unsatisfied with the delivered work, we will first attempt to address the issue and provide revisions.
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Refunds will only be considered if the issue cannot be resolved, and the request is made within 14 days of the project’s completion.
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Non-Refundable Items
Certain services and products are not eligible for refunds:
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Completed projects where the scope of work was approved.
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Digital products or templates that have been downloaded.
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Marketing campaigns that have already launched.
How to Request a Refund
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Submit your request in writing to info@plantitdigital.com with the following details:
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Your name and contact information.
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A description of the service or product in question.
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Reason for the refund request.
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Our team will review your request and respond within 7 business days.
Processing Refunds
Approved refunds will be processed within 10 business days and returned via the original payment method.
For questions or concerns, don’t hesitate to contact us at info@plantitdigital.com or call 404-500-6988.